HOTLINE SERVICES: They’re good for employers…and academic administrations too!
Did you know that one of the really fun things we get to do here at myHR Blog is read articles about Securities and Exchange Commission (SEC) announcements?
Seriously though, we love our readers and so we do keep up to date on important issues. Especially when it helps demonstrate the value of a well-run hotline. That is something that is underestimated by way too many organizations, from privately held companies to administrations in academia.
In an article published online by The National Law Review last year, some sage advice for employers was given regarding providing employees the ability to report wrongdoings to federal officials without fear of repercussions:
The SEC issued its announcement only two days after the Office of Inspector General for the U.S. Department of State (OIG) released a report noting its concerns about government contractors potentially chilling “employees who wish to report fraud, waste or abuse to a Federal official.” The OIG’s report encouraged companies to adopt best practices for encouraging the reporting of suspected wrongdoing by employees, including establishing a hotline for complaints, displaying hotline posters in the workplace, encouraging the reporting of potential fraud and abuse, and cooperating with government audits and investigations.
While employers (and their counsel) have obvious interests in encouraging – if not requiring – confidentiality in certain circumstances (for example, to prevent witness-tampering in internal investigations, to protect attorney-client privilege, to protect trade secrets and proprietary information, etc.), they must make sure that such confidentiality provisions and agreements do not impede an employee’s ability to report potential misconduct directly to governmental agencies.
Employee Hotlines are not Just for Big Corporations
In a perfect world, your employees would always feel comfortable coming directly to you with a workplace problem or concern that you weren’t aware of. (Actually, in a perfect world, there would be no workplace problems or concerns at all because we’d all be happy campers who were independently wealthy, but we digress.) Last time we checked, however, planet Earth was still lovably flawed. Therefore, a strong possibility exists that at least some of your employees may not feel they are able to come to you directly with what they think is a serious company issue. And that can be a huge problem.
Employee hotlines can help you deter possible legal or compliance problems, not to mention uncover poor business practices that can be adversely affecting your company’s success or image. They provide employees an anonymous or privacy-protected venue in which to report issues such as suspected Sarbanes-Oxley (SOX) non-compliance, ethics concerns, dishonest acts, theft or non-adherence to policies. With the use of employee hotlines, potentially very damaging problems can be caught—problems that if left undetected could lead to time-consuming, expensive and embarrassing government or law enforcement interventions. Furthermore, a well-run employee hotline service can be a valuable tool in weeding out bad apples, while showing everyone else that management holds high standards of excellence—something that boosts the morale and loyalty of all the good apples you have.
When it comes to ensuring regulatory compliance and improving the workplace environment, even small and mid-size companies can benefit from an effective employee hotline service. Hotline services (such as myLink) can also offer HR-related support. When staffed with dedicated HR professionals, these hotlines can offer your company expertise and a personalized response for your employees. And by using such a service, your organization can demonstrate its overall commitment to accountability, ethics and integrity.
myLink delivers innovative hotline support that supplements your academic administration’s workload. With myLink your team is no longer bogged down by possibly hundreds of time-sensitive requests for assistance from all areas of your institution.
Our service supports your:
- Student body
Calls are confidentially handled by HR professionals and optional behavioral health clinicians singularly qualified to support your students, faculty, administration and staff. This helps to eliminate wait time and support sensitive needs. Your students have access to resources that nurture their learning experience by reducing the stress that can impede success. myLink supplies them the direction to effectively cope with problems that can distract them from their educational goals.
myLink’s hotline tracks every call, delivering real-time, actionable data to support strategic initiatives, discover emerging issues and trends, establish benchmarks, track changes and support your bottom-line. All of this equals a solid ROI.