Mind Your Exit Interviews in This Age of Social Media
Whether you are an occasional user, junkie or conscientious objector of social media, there’s no way to avoid its influence on the way we do business…even inside our company walls. Social media sharing of professional events is quickly becoming the norm.
Just in case you thought exit interviews were still a mostly private affair between management and the exiting employee, we would like you to take a look at a few recent tweets we found:
Yikes! And those were the just the PG-rated ones. Before you fire off an executive tweet of your own demanding your company cease conducting exit interviews all together, read on:
You see, done well, exit interviews can provide you with the valuable information you need to improve employee retention and job satisfaction for the people who still work for your company, but it can serve as a nice boost to your business’s public image too.
Don’t Let Your Efforts Backfire!
“When companies use the direct manager or an HR person who doesn’t relate well to people, they can’t just expect exiting employees to open up,” says Tina Hamilton, PHR, president and CEO of hireVision. “What is even worse yet is when a company asks for input from an exiting worker, and then refuses to believe or even acknowledge the feedback. You can bet the farm that the person leaving will share with their old co-workers what was said or done in the interview. The word will get around your company very quickly, thanks to Facebook, Twitter and just old fashion talking.” Do you want that word to be: “Of course they didn’t listen”?
Exit interviews, done right, are extremely valuable tools for talent retention, employee relations and company branding. They are also frequently underutilized, ignored or forgotten by the very managers and business owners who can benefit from them the most. If you haven’t already downloaded your free copy of our new white paper “EXIT INTERVIEWS: What’s the Big Deal?”, please take this opportunity to do so now. It’s full of valuable tips and advice on how to conduct exit interviews and use them to your business’s advantage.