MODERN EMPLOYER:
Helping you make sense
of the evolving HR landscape.

One Ringy-Dingy, Two Ringy-Dingy: Do You Know Who’s Manning Your Hotline Service?

Posted on: December 5th, 2013 | Category: Employee Relations, myLink Hotline Services, Our Blog, Talent Management

"Have I reached the party to whom I am speaking? — Ernestine

“Have I reached the party to whom I am speaking?              — Ernestine

Remember Ernestine from Laugh In? (If you are too young to remember this character, please do yourself a favor and Google her, or at least watch this. You’re missing out on a vital piece of American TV history.) She was the funniest telephone operator of all time. She was unsympathetic and condescending to customers she spoke with, and she snorted when she laughed at them. With great comic effect, she broke rules and invaded privacy all the time, and she almost never helped the customer with whom she was speaking. She was hilarious to watch in the late 1960s and early 1970s, and she still is today.

But, would you be laughing or crying if she—or someone very much like her—was taking calls or emails on behalf of your organization? That’s a silly question, because that would never be the case, right?

Right?

In the modern world of compliance and high-speed information sharing, your communications and your reputation are critical to your success. If you currently have a hotline service available to the people you need to reach, kudos to you. But, we have to ask: Do you know who is manning your hotline?

If you don’t, you should. You want your efforts to support and protect your brand to pay off. The people who represent you matter.

myLink: We are today’s experts in people-focused hotline services.

myLink Hotline Services from myHR PartnermyLink offers an HR approach to managing the voice of your organization. The service is customized to fit your organization’s specific culture and environment, and has the people relations experience necessary to handle inquiries in a way that a call center simply cannot.

myLink acts as an extension of your organization to support your ongoing outreach and communication efforts, so that your in-house support team remains intact and as available as always.

Our myLink hotline service supports your:

  • Employees
  • Customers
  • Faculty
  • Student body
  • Suppliers
  • Basically anyone that you allow access to our site

Click here to find out more!

Tell Me More!
Please fill out the form below or call 610.443.0119 to learn more about what our modern HR services can do for you. We’ll get back to you within one business day—most likely less!
  • This field is for validation purposes and should be left unchanged.

myHR Partner’s periodic publication, MODERN EMPLOYER, is created for business executives, owners and HR professionals who want to maximize their human resource functions using progressive hiring and HR strategies. It’s informative, fun and practical. Oh, and it’s FREE too!

You’ll discover:

  • Tips on hiring, screening, and interviewing
  • Creative ideas to help retain your best employees
  • Ways to put the “human” back in Human Resources
  • How to perform effective reference checks
  • New HR regulations and how they affect you and your employees
  • How small changes in certain processes can have big results
  • How to tell when partnering with an outside provider is in your best interest
  • This field is for validation purposes and should be left unchanged.