One Ringy-Dingy, Two Ringy-Dingy: Do You Know Who’s Manning Your Hotline Service?
Remember Ernestine from Laugh In? (If you are too young to remember this character, please do yourself a favor and Google her, or at least watch this. You’re missing out on a vital piece of American TV history.) She was the funniest telephone operator of all time. She was unsympathetic and condescending to customers she spoke with, and she snorted when she laughed at them. With great comic effect, she broke rules and invaded privacy all the time, and she almost never helped the customer with whom she was speaking. She was hilarious to watch in the late 1960s and early 1970s, and she still is today.
But, would you be laughing or crying if she—or someone very much like her—was taking calls or emails on behalf of your organization? That’s a silly question, because that would never be the case, right?
In the modern world of compliance and high-speed information sharing, your communications and your reputation are critical to your success. If you currently have a hotline service available to the people you need to reach, kudos to you. But, we have to ask: Do you know who is manning your hotline?
If you don’t, you should. You want your efforts to support and protect your brand to pay off. The people who represent you matter.
myLink: We are today’s experts in people-focused hotline services.
myLink offers an HR approach to managing the voice of your organization. The service is customized to fit your organization’s specific culture and environment, and has the people relations experience necessary to handle inquiries in a way that a call center simply cannot.
myLink acts as an extension of your organization to support your ongoing outreach and communication efforts, so that your in-house support team remains intact and as available as always.
Our myLink hotline service supports your:
- Student body
- Basically anyone that you allow access to our site
Click here to find out more!