myHR Partner’s Solution
myHR Partner and Liquid agreed on a new standard designed to drive the company’s HR evolution on a rolling basis:
Once a year, every Liquid employee meets with a myHR Partner employee to offer feedback, concerns, and ideas that are anonymously funneled to Liquid leadership. Liquid leadership also regularly reminds employees that they have open-door access to myHR Partner if needed.
“From those one-on-one meetings between myHR Partner and our team, we’ve been able to deduce what’s important to our people — realizations that continue to drive updated benefits offerings and PTO policies, like policies related to parental leave and summer Fridays,” Mancini says. “I am confident that expanded parental leave in particular helped us retain several employees who might have otherwise gone elsewhere as they contemplated starting families. These annual sessions are like a working list that lets us get ahead by knowing — not guessing — what’s important to our team. It’s gone a long way, and our employees feel heard.”
Liquid also began dipping its toe into remote work. In 2019, the agency offered staff the option of two remote workdays each week. A more robust offering was in the works when COVID hit in 2020, forcing the matter — and proving that it could be done successfully, without a loss in productivity or collaboration. “We didn’t miss a beat,” Mancini says.
While the transition to remote work was smooth, Liquid, like so many agencies, nonetheless had no choice but to downsize in the initial wake of COVID — a delicate and heartbreaking task that had to be done virtually. “myHR Partner was by our side the entire time, helping us through those hard-hitting layoffs and through ongoing COVID-related documentation and regulations, including compliance. I knew I didn’t have to worry because they were on top of it.”
myHR Partner has also expanded, streamlined, and improved many of Liquid’s HR processes, from employee performance reviews to the introduction of continuing education budgets for employees.
Most recently, myHR Partner has taken on the entirety of Liquid’s payroll administration and benefits functions. “That transition has been seamless, which is astounding, given the complicated reality of those responsibilities,” Mancini says.